Returns, exchanges and refunds

You have 14 calendar days from the day following the product delivery date to cancel your purchase.

Any cancellation right must be exercised via an email addressed to info&skinandsoul.be.

You must then return the items within 14 days to the following address: SKIN&SOUL JEWELRY – Martine Hermans-Frisvold – 121 rue Faider – 1050 Brussels – BELGIUM. The purchaser is liable for the shipping fees involved in returning the product to SKIN&SOUL JEWELRY. Any returned item must be accompanied by a copy of the original purchase invoice, as well as your choice of an exchange or a refund.

Returned products must be in perfect condition, and sent back in their original packaging. They must be carefully wrapped, in order to avoid any damage during their return. The purchaser is responsible for the return of the products.

The following are neither taken back nor exchanged:

Incomplete, damaged, or dirty items, or items of jewellery with marks showing that they have been worn under other circumstances than when just trying them on, without the original packaging.

Items made especially to order (a size that is not featured on the website, or a customised item).

In the event that a customer exercises their right to cancel, they will receive a refund (excluding shipping and return costs) within a maximum period of 30 days following their cancellation, subject to compliance with the terms and conditions for returning items.